Managing Organization Users

The Users page allows you to manage who has access to your Rackspace Spot organization. From here you can: Invite team members, manage access, and configure security settings for your organization.

User Roles

Owner-Only Actions

Certain actions are restricted to the Organization Owner:

Viewing Users

Navigate to Account → Users in the sidebar.

The Users page has two tabs:

Users Tab

Shows all current organization members:

• Profile picture and name

• Email address

• Owner badge (if applicable)

Invites Tab

Shows pending invitations:

• Invitee email

• Invitation status

• Option to cancel invitation

Inviting Users

Any organization member can invite new users.

Steps

1. Navigate to Account → Users

2. Click Invite Users

3. Enter the email address(es) of users to invite

4. Click + Add another to invite multiple users

5. Click Submit

What Happens Next

1. Invited users receive an email with a link to join

2. They appear in the Invites tab as "Pending"

3. Once they accept and sign up, they move to the Users tab

Removing Users

Owner only. Members cannot remove other users.

Steps

1. Navigate to Account → Users

2. Select the checkbox next to the user(s) to remove

3. Click the Delete button

4. Confirm the removal

Multi-Factor Authentication (MFA)

Owner only. Enforce MFA for all organization members.

What is MFA?

MFA adds an extra layer of security by requiring users to verify their identity with a second factor (like an authenticator app) in addition to their password.

Enabling MFA

1. Navigate to Account → Users

2. Click Enable MFA

What Happens When MFA is Enabled

• All users are required to enroll in MFA on their next login

• Users must set up an authenticator app (Google Authenticator, Authy, etc.)

• Future logins require both password and MFA code

Disabling MFA

1. Navigate to Account → Users

2. Click Disable MFA

3. Confirm in the dialog

Canceling Invitations

Cancel a pending invitation before the user accepts.

Steps

1. Navigate to Account → Users

2. Click the Invites tab

3. Select the invitation to cancel

4. Click Delete

5. Confirm the cancellation

FAQ

Who is the Organization Owner?

The Owner is the user who originally created the organization. Ownership cannot be transferred.

Can I have multiple Owners?

No. Each organization has exactly one Owner.

Why can't I remove users?

Only the Organization Owner can remove users. If you need to remove a user, contact your Organization Owner.

Why can't I enable MFA?

MFA settings can only be changed by the Organization Owner. Contact your Owner to enable organization-wide MFA.

What happens if I remove a user who has active resources?

The resources remain intact. Removing a user only revokes their access to the organization, it does not delete any cloudspaces or VMs they created.

Can removed users be re-invited?

Yes. You can send a new invitation to a previously removed user's email address.